Shipping policy

Hollis is NOT responsible for delays or lost packages with USPS or UPS. Once we ship the order USPS or UPS will be responsible. If you have a problem once your order has left our warehouse you will need to contact them directly to get the issue resolved. USPS- 1 (800) 275-8777 UPS 1 (800) 742-5877

Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. All our shipments include tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS or UPS guarantees. We will NOT refund additional shipping charges if USPS or UPS fails to meet their guaranteed shipping times.