Return Policy

To initiate a return, please adhere to the following instructions:

  1. Send an email to within 14 days of receiving your order. Include the following details in your email:
    1. Your name
    2. Order number
    3. Reason for the return

*Please ensure that the email is sent within the specified 14-day window, as returns will not be accepted after this period.*

2. Please note that as the buyer, you are responsible for covering the cost of return shipping.

3. Ensure that the item(s) you wish to return are in their original condition and packaging, with tags still attached. It is crucial to meet these criteria, as Hollis reserves the right to deny any returns that are not sent back in the original condition.

4. Once your return request has been received and approved, you will receive further instructions on how to proceed with the return process. It is advisable to wait for a response from Hollis’ customer service team before proceeding with the return.

If you have any additional questions or concerns regarding the return process, please reach out directly to Hollis’ customer service via the provided email address (


Exchange Policy

If you wish to exchange an item, please follow these steps within 14 days of receiving your order:

  1. Initiate a return for the unwanted item following the return instructions provided in our Return Policy.
  2. Once the return is processed and approved, you will receive a refund for the returned item.
  3. At this point, you can proceed to repurchase the desired item separately through the website or any other available channels.

Please note that the exchange will not be conducted directly. You will need to follow the return and repurchased process as outlined above.

If you have any specific inquiries or concerns regarding the exchange policy or any other related matters, please don’t hesitate to contact Hollis’ customer service via email at We will be able to assist you further and provide any necessary clarification.


Damaged Item Policy

In the event that you receive a damaged item, please follow these steps according to Hollis’ damaged item policy:

  1. Contact Hollis within 3 days of receiving the damaged item. It is crucial to reach out to them promptly to report the issue. You can contact them through their provided communication channel - email
  2. Provide detailed information about the damaged item. Include your name, order number, a description of the damage, and any supporting evidence such as photographs. This information is mandatory in accurately assessing the situation.
  3. Hollis takes pride in the quality of their products and aims to ensure customer satisfaction. They will work to resolve the issue and find a suitable solution for you.
  4. It’s important to note that the specific resolution process may vary depending on the circumstances and the policies of Hollis. They may offer options such as a replacement, repair, or refund for the damaged item.

For any further inquiries or concerns regarding the damaged item policy or to imitation the resolution process, please contact Hollis directly via email at



Thank you for considering our products! Please note that items marked as FINAL SALE are non-refundable and cannot be exchanged for a replacement. Due to the nature of these markdowns, we are unable to accommodate returns or exchanges on FINAL SALE items.

Important: Some FINAL SALE items may have minor flaws or imperfections. These flaws do not affect the overall functionality or aesthetic appeal of the product. By purchasing a FINAL SALE item, you acknowledge and accept any slight variations inequality.

Limited Availability: FINAL SALE items are marked down for clearance and will be discontinued once inventory is depleted. We encourage you to review product details carefully before making your purchase.

Should you have any questions or concerns about FINAL SALE items, please feel free to contact us. We’re here to assist you!


Practically Perfect Sale Terms

By purchasing a Practically Perfect bag, you are agreeing to our Practically Perfect Sale Terms.

Practically Perfect Sale Terms

1. Final Sale: All Practically Perfect bags are sold as is and are final sale. No returns, exchanges, or replacements will be accepted.

2. Cosmetic Flaws: These bags may have minor cosmetic imperfections such as small scratches, liner stains, glue marks, or creases. These flaws do not affect the functionality of the bag. 

3. No Refunds: Due to the discounted nature of Practically Perfect bags, no refunds will be issued under any circumstances. 

4. Acceptance of Terms: By completing your purchase, you acknowledge and agree to these terms. 

5. Important: Please note, the pictures we have posted of the 4 most common cosmetic imperfections, these are just examples - your bag may have a different imperfections in terms of the size of a scratch, crease or coloring. Each Practically Perfect bag is unique, offering great value with minor cosmetic flaws that do not affect functionality.




We appreciate your interest in contacting us regarding returns and damages. Please note that our Instagram account is managed by our dedicated marketing team, and our customer service team cannot be reached via Instagram/Facebook.

For prompt assistance with returns, damages, or any other inquiries, please contact our customer service team directly through

We strive to provide the best possible service to our customers, and our customer service representative are available to assist you through the channel mentioned above.

Thank you for your understanding and continued support!