Returns

Return Policy

We accept returns within 14 days of receiving your order for store credit or a refund. Please follow these steps:

Request a Return:
Email info@officialhollis.com within 14 days of receiving your order. Include your name, order number, and reason for return. Please specify if you prefer store credit or a refund.

Ship the Return:
Once your request is approved, follow the provided instructions and ensure your return is postmarked within 14 days of receipt.

Conditions for Returns:
Items must be in their original condition, with tags attached and packaging intact. Returns that do not meet these criteria may be denied.

Shipping Costs:
Return shipping costs are the buyer's responsibility.

Upon approval and receipt of your return, a digital gift card for store credit will be issued, or a refund will be processed to the original payment method based on your preference. Please note that the original shipping cost will not be included in the refund or store credit.

For questions or assistance, contact info@officialhollis.com.

 

Exchange Policy

If you wish to exchange an item, please follow these steps within 14 days of receiving your order:

1. Initiate a Return
   Submit a return request following the instructions provided in our Return Policy.

2. Receive Store Credit
   Once the return is processed and approved, you will receive store credit in the form of a digital gift card for the value of the returned item, minus any applicable shipping fees.

3. Repurchase Your Desired Item
   Use your store credit to purchase the desired item separately through the officialhollis.com website or any other available channels.

Please note that we do not offer direct exchanges or refunds. The store credit issued can be used exclusively for future purchases.

If you have any specific inquiries or concerns regarding the exchange policy or any other related matters, please don’t hesitate to contact Hollis’ customer service via email at info@officialhollis.com. We are here to assist and provide any necessary clarification.

 

Damaged Item Policy

In the event that you receive a damaged item, please follow these steps according to Hollis’ damaged item policy:

1. Contact Hollis within 3 days of receiving the damaged item. It is crucial to reach out to them promptly to report the issue. You can contact them through their provided communication channel - email info@officialhollis.com
2. Provide detailed information about the damaged item. Include your name, order number, a description of the damage, and any supporting evidence such as photographs. This information is mandatory in accurately assessing the situation.
3. Hollis takes pride in the quality of their products and aims to ensure customer satisfaction. They will work to resolve the issue and find a suitable solution for you.
4. It’s important to note that the specific resolution process may vary depending on the circumstances and the policies of Hollis. They may offer options such as a replacement, repair, or refund for the damaged item.

For any further inquiries or concerns regarding the damaged item policy or to imitation the resolution process, please contact Hollis directly via email at info@officialhollis.com

 

FINAL SALE - NO REFUNDS OR EXCHANGES - LIMITED STOCK

Thank you for considering our products! Please note that items marked as FINAL SALE are non-refundable and cannot be exchanged for a replacement. Due to the nature of these markdowns, we are unable to accommodate returns or exchanges on FINAL SALE items.

Important: Some FINAL SALE items may have minor flaws or imperfections. These flaws do not affect the overall functionality or aesthetic appeal of the product. By purchasing a FINAL SALE item, you acknowledge and accept any slight variations inequality.

Limited Availability: FINAL SALE items are marked down for clearance and will be discontinued once inventory is depleted. We encourage you to review product details carefully before making your purchase.

Should you have any questions or concerns about FINAL SALE items, please feel free to contact us. We’re here to assist you!

 

Practically Perfect Sale Terms

By purchasing a Practically Perfect bag, you are agreeing to our Practically Perfect Sale Terms.

Practically Perfect Sale Terms

1. Final Sale: All Practically Perfect bags are sold as is and are final sale. No returns, exchanges, or replacements will be accepted.

2. Cosmetic Flaws: These bags may have minor cosmetic imperfections such as small scratches, liner stains, glue marks, or creases. These flaws do not affect the functionality of the bag. 

3. No Refunds: Due to the discounted nature of Practically Perfect bags, no refunds will be issued under any circumstances. 

4. Acceptance of Terms: By completing your purchase, you acknowledge and agree to these terms. 

5. Important: Please note, the pictures we have posted of the 4 most common cosmetic imperfections, these are just examples - your bag may have a different imperfections in terms of the size of a scratch, crease or coloring. Each Practically Perfect bag is unique, offering great value with minor cosmetic flaws that do not affect functionality.

 

 

We appreciate your interest in contacting us regarding returns and damages. Please note that our Instagram account is managed by our dedicated marketing team, and our customer service team cannot be reached via Instagram/Facebook.

For prompt assistance with returns, damages, or any other inquiries, please contact our customer service team directly through info@officialhollis.com

We strive to provide the best possible service to our customers, and our customer service representative are available to assist you through the channel mentioned above.

Thank you for your understanding and continued support!

 

Xoxo,

Hollis