Returns

Please note that response times may be slightly longer during Black Friday and holiday sales due to increased volume. As a small business, we sincerely appreciate your patience and your support. It truly means the world to us.

HOLLIS FAQ & Returns

We’ve put together answers to our most common customer questions to make your shopping experience easy and stress-free.

Quick Links:

  • Return Policy & Holiday Returns
  • Customization Timeline
  • Final Sale & “Practically Perfect” Items
  • Wholesale Application
  • Shipping Timeline
  • Discount Policy
  • Contact Policy

Return Policy

We hope you love your HOLLIS purchase, but if not, here's how returns work:

  • Returns accepted within: 14 days of delivery
  • Condition: Items must be unused, with original packaging and tags. Return shipping is the responsibility of the customer. Please select the carrier and shipping method that works best for you. 
    • Tip - to help speed up the return process, please provide our customer service team with your return shipping confirmation or tracking number once your package is mailed.
  • Refund method: Original payment method unless otherwise stated.
  • Restocking Fee: A $15 restocking fee applies to returned items.
  • Exceptions: Custom items, final sale items, and "Practically Perfect" items are not eligible for return.
  • Proof of Purchase: Proof of purchase is required for all returns - no exceptions, including gifts. If you received an item as a gift, you'll still need the original order number, receipt, or confirmation email from the purchaser to begin your return.
  • How to start a return: Email info@officialhollis.com with your reason for return and your order number or proof of purchase.

Holiday Returns

To make holiday gifting easier, we offer an extended return window for seasonal purchases. 

  • Orders placed November 10, 2025 through December 25, 2025 qualify for extended holiday returns. 
  • Eligible items may be returned until January 16, 2026.
  • All holiday returns must meet our standard return requirements, including being unused and in original packaging/condition. 
  • FINAL SALE items remain ineligible for return, refund, or exchange during the holiday season.
  • Customers are responsible for all return shipping costs and may choose any carrier or method they prefer. Tip - to help speed up the return process, please provide our customer service team with your return shipping confirmation or tracking number once your package is mailed.

  • Proof of purchase is required for all holiday returns.

Customization Timeline

All customized items are made just for you!

  • Production time: 3 weeks from order date.
  • Does not include shipping time of 2–3 business days.
  • You will receive a shipping confirmation email as soon as your order is on its way.
  • Please note: Customization timelines may vary during peak seasons.

Final Sale & “Practically Perfect” Items

  • Final Sale: These items are non-refundable and non-exchangeable.
  • Practically Perfect: May have minor cosmetic imperfections but are fully functional. These are sold at a special price and are final sale.

We clearly mark these items on their product pages so you’ll know before purchasing.

Wholesale Application

We love partnering with boutiques and retailers! If you’re interested in carrying HOLLIS in your store, please complete our wholesale application here:
[Apply for Wholesale]

Shipping Timeline

We work hard to get your order shipped quickly:

  • Standard Shipping (UPS/USPS): 2–3 business days
  • Orders ship Monday–Friday (excluding holidays)
  • Tracking information will be emailed as soon as your order is on its way.
  • During large sales or holidays, shipping times may be extended by a few days.

Discount Policy

We do not apply discounts or promotions retroactively to completed purchases or checkouts. Please ensure you enter any discount codes before finalizing your order.

Contact Policy

For the fastest and most accurate assistance:

  • Please contact us via our Contact Form or email us at info@officialhollis.com.
  • Our social media team is not able to process orders, returns, or customer service requests.

Thank you for shopping with HOLLIS!
We’re so grateful for your support and can’t wait for you to enjoy your order.