Returns

HOLLIS FAQ & Returns

We’ve put together answers to our most common customer questions to make your shopping experience easy and stress-free.

Quick Links:

  • Return Policy
  • Customization Timeline
  • Final Sale & “Practically Perfect” Items
  • Wholesale Application
  • Shipping Timeline
  • Discount Policy
  • Contact Policy

Return Policy

We hope you love your HOLLIS purchase, but if not, here’s how returns work:

  • Returns accepted within: 14 days of delivery.
  • Condition: Items must be unused, with original packaging and tags.
  • Refund method: Original payment method unless otherwise stated.
  • Restocking Fee: A $15 restocking fee applies to returned items.
  • Exceptions: Custom items, final sale items, and “Practically Perfect” items are not eligible for return.
  • How to start a return: Please email info@officialhollis with reason for return and order number / proof of purchase.

Customization Timeline

All customized items are made just for you!

  • Production time: 3 weeks from order date.
  • Does not include shipping time of 2–3 business days.
  • You will receive a shipping confirmation email as soon as your order is on its way.
  • Please note: Customization timelines may vary during peak seasons.

Final Sale & “Practically Perfect” Items

  • Final Sale: These items are non-refundable and non-exchangeable.
  • Practically Perfect: May have minor cosmetic imperfections but are fully functional. These are sold at a special price and are final sale.

We clearly mark these items on their product pages so you’ll know before purchasing.

Wholesale Application

We love partnering with boutiques and retailers! If you’re interested in carrying HOLLIS in your store, please complete our wholesale application here:
[Apply for Wholesale]

Shipping Timeline

We work hard to get your order shipped quickly:

  • Standard Shipping (UPS/USPS): 2–3 business days
  • Orders ship Monday–Friday (excluding holidays)
  • Tracking information will be emailed as soon as your order is on its way.

Discount Policy

We do not apply discounts or promotions retroactively to completed purchases or checkouts. Please ensure you enter any discount codes before finalizing your order.

Contact Policy

For the fastest and most accurate assistance:

  • Please contact us via our Contact Form or email us at info@officialhollis.com.
  • Our social media team is not able to process orders, returns, or customer service requests.

Thank you for shopping with HOLLIS!
We’re so grateful for your support and can’t wait for you to enjoy your order.