To request a return, please follow the instructions below:

  1. Send an email to within 14 days of receiving your order. Include the following details in your email:

   - Your name

   - Order number

   - Reason for the return

  1. Make sure to send the email within the specified 14-day window, as returns will not be accepted after this period.
  1. Please note that as the buyer, you will be responsible for covering the cost of return shipping.
  1. Ensure that the item(s) you wish to return are in their original condition and packaging, with tags still attached. It is important to meet these criteria, as Hollis reserves the right to deny any returns that are not sent back in the original condition.

Once your return request has been received and approved, you will receive further instructions on how to proceed with the return process. It's advisable to wait for a response from Hollis' customer service team before proceeding with the return.

If you have any additional questions or concerns regarding the return process, please reach out directly to Hollis' customer service via the provided email address (


If you wish to exchange an item, please note the following steps:

  1. Initiate a return for the unwanted item following the return instructions provided earlier.
  1. Once the return is processed and approved, you will receive a refund for the returned item.
  1. At this point, you can proceed to repurchase the desired item separately through the official Hollis website or any other available channels.

Please keep in mind that the exchange will not be done directly, and you will need to follow the return and repurchase process as outlined above.

If you have any specific inquiries or concerns regarding the exchange policy or any other related matters, please don't hesitate to contact Hollis' customer service via email at We will be able to assist you further and provide any necessary clarification.


In the event that you receive a damaged item, please follow the steps outlined below as per Hollis' damaged item policy:

  1. Contact Hollis within 3 days of receiving the damaged item. It is important to reach out to them as soon as possible to report the issue. You can contact them through their provided communication channels, such as email or any other designated method.
  2. Provide detailed information about the damaged item. Include your name, order number, a description of the damage, and any supporting evidence such as photographs if possible. This will help Hollis assess the situation accurately.
  3. Hollis takes pride in the quality of their products and aims to ensure customer satisfaction. They will work to resolve the issue and find a suitable solution for you.

It's important to note that the specific resolution process may vary depending on the circumstances and the policies of Hollis. They may offer options such as a replacement, repair, or refund for the damaged item.

For any further inquiries or concerns regarding the damaged item policy or to initiate the resolution process, please Hollis directly using the contact information provided.