Refund policy

Return Policy

We hope you love your HOLLIS purchase, but if not, here's how returns work:

  • Returns accepted within: 14 days of delivery
  • Condition: Items must be unused, with original packaging and tags. Return shipping is the responsibility of the customer. Please select the carrier and shipping method that works best for you. 
    • Tip - to help speed up the return process, please provide our customer service team with your return shipping confirmation or tracking number once your package is mailed.
  • Refund method: Original payment method unless otherwise stated.
  • Restocking Fee: A $15 restocking fee applies to returned items.
  • Exceptions: Custom items, final sale items, and "Practically Perfect" items are not eligible for return.
  • Proof of Purchase: Proof of purchase is required for all returns - no exceptions, including gifts. If you received an item as a gift, you'll still need the original order number, receipt, or confirmation email from the purchaser to begin your return.
  • Gift-with-Purchase (GWP) Items: Complimentary items received as part of a qualifying promotion (e.g., “Spend $175, get a free Overnighter”) are considered gift-with-purchase and not eligible for return, replacement, or warranty coverage, even if unused or damaged through usage. Only purchased items with valid proof of purchase qualify for returns or warranty claims.
  • How to start a return: Email info@officialhollis.com with your reason for return and your order number or proof of purchase.